• Promote knowledge sharing through the organisation's operational business processes and systems by, among others, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organisation, to facilitate seamless exchange of information across systems;
• Provide support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting;
• Share experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies;
• Help monitor and evaluate the knowledge sharing program, including external bench marking and evaluation programs/opportunities;
• Promote collaborative tools such as activity rooms to facilitate sharing of ideas and work among internal teams and external partners;
• Help disseminate information about the organisation's knowledge sharing program to internal and external audiences, including organising knowledge sharing events (such as knowledge fairs, site visits, interviews), maintaining communications on knowledge sharing across the organisation, participation in orientation and training sessions, and preparation of brochures/presentations.

As a Process Design Manager I am in charge of the site process design team for 2 different lines of business, leading a team of Process Architects to understand the current operations process and tools of arvato Operations teams.

I also need to ensure all the goals set up before the change are measured and met the expectation of all the various stakeholders.
• Leading team projects based on Business/Process Transformation Improvement

I coordinate the creation of a brand new team:
• Create and standardize processes
• Create and standardize work instructions
 

I am part of a revolutionary Team of business architects mapping out global processes and procedures applying Six Sigma methodologies, which resulted in a major service delivery transformation, focused on service efficiency of back office tasks and customer experience intelligence for front line services.

• Working on project with MS and Arvato stakeholders
• Project Management: 6-sigma methodology
• Proven ability to develop and maintain strong business relationships, individually and across teams, at all levels of the organization in a virtual, global environment
• Passionate about technology, innovation and leading change
• Process Development: Process Mapping, Globalization
• Proven capabilities with BI and analytic and structured approaches to problem-solving, financial analysis and business strategy
• Process Improvement: Standardization, Optimization, Business Requirement Document
• Experience with the Microsoft Business Intelligence technology
• Training delivery to New Teams in Manila(Philippines) as business expansion.

Main activities and responsibilities:

• Full issue analysis of all queries with a mathematical approach
• Interpreting and Analyzing reports from Microsoft and 3rd party’s
• Motivating team members
• Delivering training to open team/other outsourcing agents.
• Deal with live chat and phone in order to assist the partner
• Work with support team and Microsoft in projects and deliver the feedback to the team
• Organizing and managing the projects cooperating with OAM, Ops PM and Management in order to drive the most efficient resolution
• Excellent interpersonal skills & communication skills.
• Providing resolution within SLA and responsible for ensuring that all service levels are achieved in line with agreed Customer Care Metrics.
• Deal with Prioritization and Escalation from the Customer.
• Process improvement
• Translation
• Process documentation creation
• Good knowledge of SAP Tool
• Strategic thinker with excellent communications, collaboration and influencing skills

Dealing with:

• Life insurance
• Pension insurance
• Health insurance
• Customer-focused
• Passion for delivering excellent services
• Achieving set targets on daily basis
• Strong organizational time management
• Multi-tasking skills, excellent results

I did an internship during my final year that helped me develope my skills and experience in establishing and maintaining accurate financial records for an individual or a business; my duties include designing and controlling systems of records, auditing books, preparing payroll, and preparing financial statements. I learned how to give tax advice and how to prepare tax returns.

Mathematics ,Computer,  Businesses Law, Accounting, Finance Admiration, Business Administration, Business Organization,  Taxation,  Microeconomics , Macroeconomics,  Public Law, Private Law, Administrative Law, Sociology, History, Italian Literature, Economic Geography.

Mathematics, Statistic 1 and Statistic 2, Business Administration, Business Organization,  Microeconomics, Public Law, Private Law, Administrative Law, Sociology.

Managing Information System, Business & Company Law, Economy, Management Account, IFRS, Financial accounting,Taxation, Financial Reporting, Project Management, Services Management, Ethic & Corporate governance.